The Roots Podcast by 12 Oaks Senior Living

Sustainability Through People: 12 Oaks’ Approach to Employee Success

In this episode of The Roots Podcast by 12 Oaks, host Melissa Labor, Chief People Officer, speaks with Erika Robledo, Human Resources Director, about her 25-year journey with 12 Oaks. They discuss the organization’s accomplishments in 2024, including achieving their thematic goal of being “Best in Class as Trusted Partners,” and their focus for 2025 on employee well-being, enhanced benefits, collaboration, and sustainability.
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Senior Living Management Outlook for 2025

In this special year-end episode of The Roots Podcast by 12 Oaks Senior Living, CEO Dick Blaylock sits down with President Greg Puklicz to recap a remarkable 2024 and discuss what lies ahead. Together, they celebrate 40 years since the inception of 12 Oaks, highlighting milestone accomplishments, including impressive occupancy gains, advancements in high-touch management, and the rollout of a new EHR system with August Health. They also share key initiatives for 2025, focusing on expanding value-based care, building a data warehouse, and responsibly growing the portfolio. Join us as we look back on the successes of 2024 and get inspired for the future of senior living.
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How 12 Oaks Symphony of Life Program Enhances Memory Care with Natalie Kunkel

Natalie Kunkel, Solutions Consultant, joins Greg Puklicz, President of 12 Oaks Senior Living, to discuss the Symphony of Life program, a specialized approach to care for residents with cognitive challenges. They discuss how the program was developed to improve resident engagement and independence through a holistic, community-wide strategy. Natalie explains how team members are trained through a virtual dementia experience to build empathy, and how personalized support plans help maintain resident dignity and wellness.
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Unlocking Better Outcomes: The Shift to Value-Based Care at 12 Oaks Senior Living

Terese Corbin, Vice President of Care and Compliance, joins Greg Puklicz, President of 12 Oaks Senior Living, to discuss the transformative impact of value-based care in senior living. They explore how this approach emphasizes proactive wellness management, leading to better health outcomes, longer resident stays, and overall satisfaction while maintaining cost-effectiveness through coordinated services like August Health.
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Portfolio Update: Navigating Growth and Success in Senior Living Operations

Paul Wang, Vice President Asset Management, joins Greg Puklicz, President of 12 Oaks Senior Living, to discuss 12 Oaks Senior Living’s rapid growth, successful management of distressed communities, and their outperformance of budget expectations. They also explore future market opportunities, with 12 Oaks poised to capitalize on increasing demand for senior housing and regional expansion.
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Outpacing the Industry: How 12 Oaks Senior Living Continues to Lead in Sales and Occupancy Metrics

Aaron Catoe, Senior Vice President of Operations, and David Ensor, Vice President of Sales and Marketing, join Greg Puklicz, President of 12 Oaks Senior Living, to discuss 12 Oaks’ successful sales and marketing strategies and demonstrate how these strategies have led to significant occupancy growth across their communities.
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The Power of Transparency and Trust in Senior Living Management

Jennifer Braun, Executive Director of The Grove at Midtown, joins Melissa Labor, Chief People Officer of 12 Oaks Senior Living, to share her journey in senior living, the impact of 12 Oaks’ leadership and core values, and her approach to building a successful team and community through transparency, trust, and comprehensive training.
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Trailblazing Dementia Care and Leading with Heart with Lori Jones and Eilleen Aldridge

Eilleen Aldridge, Vice President 12 Oaks Solutions, joins Lori Jones, Chief Operating Officer of 12 Oaks Senior Living, to discuss various aspects of community management, including dementia care through the Symphony of Life program.
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Balancing Financial Sustainability in Senior Living Operations with Lori Jones and Aaron Catoe

Aaron Catoe, Senior Vice President of Operations, joins Lori Jones, Chief Operating Officer of 12 Oaks Senior Living, to discuss challenges the senior living industry has experienced since COVID, as well as divulging into experiences, insights, and strategies which have involved adapting sales approaches and addressing evolving needs of resident and family.
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Mastering Sales & Marketing: Inside 12 Oaks Senior Living's Success

David Ensor, Vice President of Sales and Marketing, joins Lori Jones, Chief Operating Officer of 12 Oaks Senior Living, to discuss challenges the senior living industry has experienced since COVID. They divulge into experiences, insights, and strategies which have involved adapting sales approaches and addressing evolving needs of resident and family.
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